Returns & Refunds policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any documentation, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bathroomcentregrimsby.com. Please note that returns will need to be sent to the following address: 135 Grimsby Road, Cleethorpes, DN35 7DG

If your return is accepted you as the Customer is liable for the charges and provides return shipping Items sent back to us without first requesting a return will not be accepted.

There will be a 20% restocking fee, .

You can always contact us for any return question at info@bathroomcentregrimsby.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on our sale or special offers items - these are non refundable products

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bathroomcentregrimsby.com..